> For the complete documentation index, see [llms.txt](https://runporter.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://runporter.gitbook.io/docs/porter-for-team-members/install-and-sign-in.md).

# Install the Porter mobile app

Download the Porter mobile app on your iPhone or Android device.

After accepting your Porter invitation and creating your account, install the Porter mobile app on your phone and sign in with the account you created.

## **Install**

{% tabs %}
{% tab title="iPhone" %}
Install **Porter** from the [**App Store**](https://apps.apple.com/us/app/porter-ai-sales-coach/id6805498399).

<div data-with-frame="true"><figure><img src="https://2671034909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6CbdWFCK3k3xCglm07Jo%2Fuploads%2FJ3TSgGH3b9Pp1lh5jxwe%2Fimage.png?alt=media&amp;token=ca658b3c-8314-4fa3-9853-5825f97bb82a" alt=""><figcaption></figcaption></figure></div>

Porter is built for iPhone — it runs on iPad, but the layout is designed for a phone in your hand.
{% endtab %}

{% tab title="Android" %}
Install **Porter** from [**Google Play**](https://play.google.com/store/apps/details?id=so.distance.porter).

<div data-with-frame="true"><figure><img src="https://2671034909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6CbdWFCK3k3xCglm07Jo%2Fuploads%2F2y8tvAxcE2DRnqnr4HKG%2Fimage.png?alt=media&amp;token=03f27d44-6fe0-4cf2-8452-da2dcb2f8732" alt=""><figcaption></figcaption></figure></div>

The Android app is newer than the iPhone app. A few things behave differently, and each page notes them where it matters — microphone permission, recording with the screen off, and the back button.
{% endtab %}
{% endtabs %}

{% hint style="info" %}
If your company gave you a build called **Porter DEV**, that is a test version pointed at test data. It installs alongside the real app and has its own icon. Recordings you make there will not appear in the real Porter.
{% endhint %}

***

## **Sign in**

You must have a Porter account before you can sign in to the mobile app. Your account is created through the [**Porter web app**](https://app.runporter.com/) when you accept your workspace invitation.

1. Open Porter, then type-in the **email** and **password** for your Porter account.

<div data-with-frame="true"><figure><img src="https://2671034909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6CbdWFCK3k3xCglm07Jo%2Fuploads%2FLKIuzcWq2SA62wkYmbbT%2Fimage.png?alt=media&amp;token=7a226cc6-d2dd-4fd5-bd98-c50d9f8a9eed" alt=""><figcaption></figcaption></figure></div>

2. Tap **Sign in**.

Once signed in, your session is securely stored on your device and remains active even if you close the app or restart your phone. You’ll need to sign in again if you log out or Porter requires you to sign in again.

***

## **Choose a workspace**

If your account belongs to multiple workspaces, the **Choose a workspace** screen appears after you sign in. The screen lists the workspaces associated with your account. Select the workspace you want to use to record your conversations.

<div data-with-frame="true"><figure><img src="https://2671034909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6CbdWFCK3k3xCglm07Jo%2Fuploads%2F0oc5sHZ6m7YIUZ0Sh82q%2Fimage.png?alt=media&amp;token=94aad4dd-2833-47f6-ae9c-cdb43a93949d" alt=""><figcaption></figcaption></figure></div>

Porter requires you to select a workspace before you can continue using the app. To switch to a different workspace, sign out and sign in again, then select the workspace you want to use.

***

## **Error messages when signing in**

<details open>

<summary><em><strong>That email and password do not match an account.</strong></em></summary>

<div data-with-frame="true"><figure><img src="https://2671034909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6CbdWFCK3k3xCglm07Jo%2Fuploads%2FgQtkkPS6MNNYfAwWcrNd%2Fimage.png?alt=media&amp;token=79b6bd29-1c74-42b1-af91-f2aa939beea3" alt=""><figcaption></figcaption></figure></div>

The email, password, or both are incorrect. Porter does not specify which one is incorrect.

If you forgot your password, you can reset it from the [**Porter web app**](https://app.runporter.com/). Passwords cannot be reset from the mobile app.

</details>

<details open>

<summary><em><strong>Could not reach Porter. Check your connection and try again.</strong></em></summary>

<div data-with-frame="true"><figure><img src="https://2671034909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6CbdWFCK3k3xCglm07Jo%2Fuploads%2FfzvIMYLHZImMLFrEnOKV%2Fimage.png?alt=media&amp;token=b985f70f-df9e-44e1-8b86-9a78a411931a" alt=""><figcaption></figcaption></figure></div>

Porter was unable to establish a connection with its services. Check your internet connection and try signing in again. If the issue continues, try again later.

</details>