> For the complete documentation index, see [llms.txt](https://runporter.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://runporter.gitbook.io/docs/porter-for-team-members/microphone-access.md).

# Microphone access and recording

Manage microphone access and record conversations with Porter.

Porter needs access to your microphone to capture audio during a recording. Microphone access is required for recording in the mobile app, and you can manage this permission through your phone's settings.

***

## **Allow microphone access**

The first time you start a recording, your phone asks for permission to let Porter use the microphone. You must allow microphone access for Porter to record.

{% tabs %}
{% tab title="Android" %}
The first time you start a recording, Android asks for permission to allow Porter to record audio.

If you allow microphone access, Porter can start recording.

If you deny microphone access, the **Record** tab displays **Open Settings**.

1. Tap **Open Settings**.
2. Turn on **Microphone** for Porter.
3. Return to Porter and start your recording.
   {% endtab %}

{% tab title="iPhone" %}
Porter needs microphone access to record conversations. If microphone access is not enabled, allow it in your iPhone settings.

1. Tap **Open Settings** on the **Record** tab.
2. Open **Privacy & Security → Microphone**.
3. Turn on microphone access for Porter.
4. Return to Porter and start your recording.
   {% endtab %}
   {% endtabs %}

***

## **Recording with the screen locked**

Porter can continue recording when you aren't actively viewing the app, so you can focus on the customer conversation during your visit.

{% tabs %}
{% tab title="Android" %}
Android requires an ongoing notification while an app records in the background. Make sure the Porter recording notification remains visible while your screen is locked.

If you do not see the Porter notification during a visit, keep Porter open on screen and let your workspace admin know.
{% endtab %}

{% tab title="iPhone" %}
Porter continues recording when your screen is locked and while you use other apps.
{% endtab %}
{% endtabs %}

***

## **What Porter does with the microphone**

Porter only records while a recording is in progress. It does not listen continuously, use a wake word, or start recording on its own.

A recording starts when you tap **Start recording** and ends when you tap **Done**, or when Porter ends the recording after a long period of silence.