> For the complete documentation index, see [llms.txt](https://runporter.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://runporter.gitbook.io/docs/view-digests-on-mobile.md).

# View digests on mobile

Review team activity, follow-ups, and coaching performance on mobile.

Daily and Weekly digests give owners and managers a quick way to understand what is happening across the team without reviewing conversations individually. Daily digests focus on recent activity and items that may need attention, while Weekly digests provide a broader view of follow-ups, outcomes, and coaching performance across the week.

Only **managers** can view digests in the Porter mobile app.

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## **Access the mobile digests**

From the **Account** tab, select **Digests** to open the Digests screen.

The **Digests** screen shows your available digests with **All**, **Daily**, and **Weekly** filters. **All** shows both Daily and Weekly digests, while **Daily** and **Weekly** let you focus on one type.

Each digest shows its title, the number of conversations included, the average score when available, and the date or period it covers. Select a digest to open it and review the results.

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## **Review a Daily digest**

Daily digests help you quickly understand recent team activity and identify calls or conversations that may need attention. Along with a summary of the team's performance, the digest includes call activity so you can spot outstanding callbacks and missed calls without checking individual conversations.

### **Call activity**

The **Call activity** section shows whether any calls still need attention.

**Callbacks** shows whether there are callbacks waiting. **Missed calls** shows whether any calls were missed.

When there are no outstanding callbacks or missed calls, the digest indicates that there is nothing waiting in those areas.

The Daily digest also shows the number of conversations logged and how many calls were **answered**, **missed**, or went to **voicemail**, giving you a quick view of the team's activity.

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## **Review a Weekly digest**

Weekly digests help you step back from individual conversations and understand how the team performed across the week. The digest brings together activity outcomes and coaching performance so you can see what is going well and where additional attention may be useful.

At the top of the digest, you can see activity that may require follow-up, including **callbacks**, **conversations to follow up on**, **won conversations**, and **information-only conversations**.

The digest also summarizes performance across the coaching playbook criteria used to evaluate the team's conversations.

### **Wins**

**Wins** highlights the areas where the team performed strongest during the week. Each area includes its score and the number of conversations used for that result.

These results can help you identify behaviors the team is handling consistently well and reinforce them through coaching and training.

### **To tighten**

**To tighten** highlights areas where the team has more room to improve. Each area includes its score and the number of conversations used for that result.

These results can help you identify specific parts of the conversation that may need additional coaching, such as understanding the customer's job, establishing urgency and timing, explaining the service and cost, or securing the next step.

The areas shown in **Wins** and **To tighten** come from the coaching playbook used to evaluate the team's conversations. The criteria can therefore vary depending on your workspace's coaching setup.